Introduction – Now, the use of e-commerce is very common in small and big companies for promoting products and services that are beneficial in increasing sales and gaining more profit. E-commerce also helps companies for providing a better customer experience among customers. It also helps organizations by simplifying business procedures which makes them faster and more efficient. E-commerce also helps the government of several countries to provide public services including healthcare, education, social services, and many more. But there are some disadvantages of e-commerce that are discussed further.

Disadvantages of e-commerce – There are several non-technical disadvantages of e-commerce are given below –

1. IT security problem – A large number of companies face the problem of stealing important information including the debit or credit card details of their customers by hackers from their databases. It is the main disadvantage of e-commerce that lowers the trust of companies among customers.
2. Internet dependent – If you experience a slow net speed or no network then you cannot purchase at that time during emergency conditions. Bad network in most areas of villages and small-town areas that are unable to shop online.
3. Online cheating – Online cheating cases increase day by day during online shopping from any company. Customers face the problem of online cheating by hackers and stealing money from their bank accounts which is the worst disadvantage of e-commerce.
4. Must buy laptop and smartphone – If any individual wants to do online shopping from any company, then they must purchase a laptop or smartphone that is expensive for middle-class or poor people.
5. Give worst quality products – When you can buy any product in the market then you can check the quality of the product and then purchase it. But If you can purchase any product in online shopping then some shoppers take advantage and send poor quality products to you. It is also the main disadvantage of e-commerce among common people.
6. High cost – The price of creating an e-commerce application in-house can be very high for companies. Due to a lack of experience and many mistakes, there could be delays to introduce an e-commerce application.
7. Delayed shipping products time – It is one of the main disadvantages of e-commerce during online shopping. When you purchase any product in the market then you can take the product right away at your home. But if you can purchase your product in the online shopping then you receive their products in a week or more than 10 days after purchasing the products in the online shopping.
8. No one purchase during a website crash – The main disadvantage of e-commerce is no one purchase any products when the site of any company crash.
9. Delayed responding – There is another main disadvantage of e-commerce is that customers experience a delay in responding to any queries. The delay in responding increases frustration among customers and not buy products timely in online shopping
10. Not knowledge about online shopping – Most individuals including villagers do not know about online shopping. Thus, some individuals take advantage of innocent or poor people and cheat in online shopping by stealing money.